Service delivery in the healthcare industry differs in certain basic and fundamental ways from service delivery in other industries. One of the reasons for this is the common but generally misunderstood imbalance of perception between healthcare service providers and their clients. (A regular day at the office for a healthcare provider is oftentimes an unforgettable day in the life of the client he is interacting with). This is perhaps why the research shows that, in the healthcare industry, patient satisfaction alone does not reliably predict brand loyalty.
What You Will Learn
- Basic tenets of self-leadership
- Team leadership in a healthcare setting
- The peculiarities of service delivery in the healthcare industry
- Leveraging advances in preventive medicine for organizational sustainability
- Empathetic service delivery
- How to build trust with clients
- How to provide great customer experience
