There is often a space between learning and improving. The immersive track of the Great Employee Programme has been designed to shrink that space by exposing participants to practical experiences and 1-1 coaching sessions while using bespoke systems to assess for improvement in empirical and measurable ways.
The immersive track of the Leadership, Culture, and Customer Experience (LCCX) series includes covert service utilization and assessment, and culminates in the GemP Awards.
What You Will Learn
- What true leadership means
- How to lead with vision and care
- Basics of organizational culture
- How to build a system of accountability
- How to develop an agile team culture
- How to provide great customer experience
